Instructions

Complaints Initiated by an Individual

Any individual or individuals can make an ethics complaint about a member.  Complainants do not need to be NAFPP members.

Complaints must be received in writing and will be accepted into the official record of the proceeding.  When submitting a complaint, the complainant should first show physical evidence that they attempted to come to a resolution with the NAFPP member on their own (i.e. letter).  Once the complainant has sought resolution unsuccessfully on their own, they will need to forward a letter to NAFPP headquarters containing the following:

1. A narrative statement describing the situation and a detailed listing of all relevant information and substantive issues of the complaint;
2. A copy of all forms, documentation, and written correspondence related to the complaint (contracts, documentation, etc.);
3. A recommendation as to what would be the ideal resolution to this complaint in the mind of the complainant; and
4. Mail Complaint via US certified mail to:
• 5505 Connecticut Ave, NW #287
  Washington, DC 20015-2601

No action can be initiated until a signed, written complaint is received and all of the aforementioned documents are provided to the association’s headquarters.  Also, the Ethics Committee will not consider an ethics complaint if there is pending litigation.  The Ethics Committee will table any ethics complaints during litigation and will consider them after all adjudication.

Any complainant may request that their identification be withheld.  In this case, the complainant must provide their identification, items 1 through 3 listed above, and justification as to why their identity should be withheld.  The Ethics Committee has the sole discretion as to whether or not to withhold the identity of any complainant.  In the event that anonymity is not granted by the committee, staff will contact the complainant to see if they wish to continue to pursue the matter or withdraw their complaint.

Any foreclosure prevention professional member may request that the Ethics Committee mediate a dispute with a customer. 

The member foreclosure prevention professional will need to submit this request in writing, which will be accepted into the official record of the proceeding.  When submitting a request for mediation, the member foreclosure prevention professional should first show physical evidence that they attempted to come to a resolution with the consumer on their own (i.e. letter).  Once the member foreclosure prevention professional has sought resolution unsuccessfully on their own, they will need to forward a letter to NAFPP headquarters containing the following:

1. A narrative statement describing the situation and a detailed listing of all relevant information and substantive issues of the situation;
2. A copy of all forms, documentation, and written correspondence related to the situation (contracts, documentation, etc.); and
3. A description of what the foreclosure prevention professional member believes is a reasonable offer to bring resolution to the situation.
4. Mail Complaint via US certified mail to:
• 5505 Connecticut Ave, NW #287
  Washington, DC 20015-2601

No action can be initiated until a signed, written request for mediation is received and all of the aforementioned documents are provided to the association’s headquarters.  Also, the Ethics Committee will not consider any request for mediation if there is pending litigation.  The Ethics Committee will table any requests for mediation during litigation and will consider them after all adjudication.